Shipping & Refund Policy

Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During product launches, festive seasons, or sale events, processing may take slightly longer.

Shipping Coverage

• We currently ship across India and are working towards expanding our services internationally.
• If your location is serviceable by our logistics partners, we'll deliver your order right to your doorstep.

Estimated Delivery Time

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before you complete your order.
• We may offer free shipping on eligible orders during promotions or above a minimum order value.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment in real time.

Delivery Attempts

• Our courier partner will make multiple delivery attempts.
• If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the order may be returned to us.
• Additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

• Please ensure your shipping address, mobile number, and PIN code are accurate before placing your order.
• Tokiyo Lifestyle is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

• Do not accept the package if possible.
• Take clear photos of the package.
• Contact our support team within 24 hours of delivery.
• We'll investigate the issue and assist you as quickly as possible.

International Shipping

International shipping is currently unavailable. We look forward to serving customers worldwide in the near future.

Return Eligibility

You may request a return or exchange if:

• You received a damaged or defective product.
• You received the wrong item or incorrect size.
• The product is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The return request is submitted within 7 days of receiving your order.

Exchange Policy

• If you need a different size or have received an incorrect product, we'll be happy to arrange an exchange, subject to stock availability.
• If the requested size or product is unavailable, you may choose a refund or store credit, as applicable.

Refund Policy

Once your returned product is received and passes our quality inspection:

• Refunds for prepaid orders will be processed to the original payment method.
• COD refunds will be processed via bank transfer or another approved method.
• Refunds are generally processed within 5–7 business days after approval.

Return Shipping

• If the return is due to a damaged, defective, or incorrect product, Tokiyo Lifestyle will bear the return shipping cost.
• For other eligible returns, return shipping terms will be communicated by our support team.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Take clear photos of the product and packaging.
• Contact us within 48 hours of delivery.
• Share your order number and supporting images.
• Our team will review your request and resolve it as quickly as possible.

Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled. However, eligible return or exchange requests can be made after delivery.